Run4Me T&Cs | CRC Cares Studio

CRC Cares – Run for Me Ticket Sales

1. Introduction

CRC Cares (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”). This Privacy Policy explains how we collect, use, store, share and protect your personal information when you purchase tickets, register for events, make donations, or use our website. By using our website and purchasing tickets for the Run for Me event, you consent to the collection and processing of your personal information as described in this Privacy Policy.

2. Responsible Party

CRC Cares is the responsible party for the personal information collected through this website and related event registration platforms.

Contact details: CRC Cares Email: info@crccares.co.za Website: www.crccares.co.za

3. Information We Collect

We may collect the following personal information:

• Full name and surname

• Email address

• Mobile or telephone number

• ID number or date of birth (where required)

• Emergency contact information

• Billing and payment information

• Ticket purchase history

• Event participation details

• Technical information such as IP address, browser type, cookies, and website usage data. We only collect personal information that is necessary for the purposes described in this Privacy Policy.

4. How We Use Your Information

We use your personal information for the following purposes:

• To process ticket purchases and registrations

• To issue electronic tickets and confirmations

• To communicate important event updates

• To provide customer support

• To process donations or payments

• To improve our website and event experience

• To comply with legal and regulatory obligations

• To maintain event security and emergency procedures

• To send future event or ministry-related communications where permitted by law or where consent has been provided.

5. Sharing of Personal Information

We may share your personal information with trusted third parties where necessary, including:

• Payment service providers

• Event management or ticketing platforms

• IT and website service providers

• Security or medical personnel where necessary for event safety

• Regulatory or law enforcement authorities where required by law

We require all third parties to protect your personal information and process it lawfully and securely.

We do not sell your personal information to third parties.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.

Cookies may collect information such as:

• Browser type

• Device information

• IP address

• Pages visited

• Time spent on the website

You may disable cookies in your browser settings, although some website functionality may be aWected.

7. Security of Personal Information

We take reasonable technical and organisational measures to protect your personal information against:

• Loss

• Unauthorised access

• Misuse

• Disclosure

• Alteration or destruction

While we take reasonable precautions, no online system can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information only for as long as necessary:

• To fulfil the purposes for which it was collected

• To comply with legal, accounting, or reporting obligations

• To resolve disputes or enforce agreements

When personal information is no longer required, it will be securely deleted or deidentified.

9. Your Rights

In terms of POPIA, you have the right to:

• Request access to your personal information

• Request correction or deletion of your information

• Object to certain processing activities

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted to the contact details listed above.

10. Direct Marketing

Where permitted by law, we may send you information about future events, campaigns, or ministry initiatives. You may opt out of receiving marketing communications at any time by clicking the unsubscribe link or contacting us directly.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

12. Media Consent

By attending or participating in the Run for Me event, you acknowledge and consent to photographs, video recordings, livestream footage, and other media content being

captured during the event. CRC Cares may use such media for lawful promotional, marketing, ministry, educational, fundraising, social media, website, and archival purposes, including publication on digital and print platforms. While we may identify participants by first name where appropriate, we will not intentionally publish sensitive personal information without additional consent. If you do not wish to appear in photographs or recordings, you may notify event organisers in writing prior to the event or inform the event media team on the day of the event. While reasonable eWorts will be made to accommodate such requests, CRC Cares cannot guarantee that incidental capture in crowd or public-event footage will be avoided. All media content captured at the event shall remain the property of CRC Cares.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on our website with the revised effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:

CRC Cares Email: info@crccares.co.za

Telephone: 0100130099

Website: www.crccares.co.za

Effective Date: 1 April 2026

Cancellation and Refund Policy

Thank you for supporting CRC Cares and the Run for Me event. Please note the following cancellation and refund terms apply to all ticket purchases and event registrations:

1. General Policy

All ticket sales and registrations are final. No refunds, exchanges, or transfers will be issued for:

• Change of mind

• Scheduling conflicts

• Late arrival or non-attendance

• Illness or personal circumstances

• Incorrect ticket selections made during purchase

2. Event Changes

CRC Cares reserves the right to make reasonable changes to the event, including:

• Venue changes

• Route changes

• Program adjustments

• Timing adjustments

Such changes shall not entitle participants to a refund.

3. Event Cancellation

If the event is cancelled by CRC Cares due to circumstances within our control, refunds may be considered at our discretion. Where the event is cancelled, postponed, or aWected due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions

• Natural disasters

• Government restrictions

• Public safety concerns

• Acts of God

• Strikes or civil unrest

CRC Cares reserves the right to:

• Reschedule the event;

• Convert tickets to a future event credit; or

• Determine refund eligibility at its sole discretion.

4. Refund Requests

Any exceptional refund requests must be submitted in writing to: info@crccares.co.za

Refund requests will be reviewed on a case-by-case basis and approval is not guaranteed.

5. Processing Fees

Where refunds are approved, any applicable banking charges, payment gateway fees, or administration costs may be deducted from the refund amount.

6. Contact

For any ticketing queries, please contact: CRC Cares info@crccares.co.za

Terms & Conditions Acknowledgements

I acknowledge that I am participating voluntarily in this Charity Fun Run. I understand and accept that participation in this event is entirely at my own risk.

I further acknowledge the following:

Personal Responsibility: I take full responsibility for my own safety and well-being during the event, including any physical activities involved in the fun run.

Children and Pets: If I bring any children or pets to the event, I accept full responsibility for their safety and behavior.

No Liability: I hereby release, indemnify, and hold harmless the organizers, their partner organisations, staff, volunteers, and affiliates from any and all claims, liabilities,

damages, losses, injuries, or expenses that may arise from my (or my dependents’ or pets’) participation in the event, including but not limited to accidents, injuries, illness,

loss, or damage to personal property.

Medical Emergencies: I authorize the organizers to secure medical care in case of an emergency and agree to be responsible for any associated costs.

Make a Donatation

These are the items that can be donated at any time, because we constanly have new kids coming in and when a child gets fostered or adopted we give them a small bag of clothes that they can take with.